Australian Leadership Skills Centre
One Day Short Course
Managing Conflict with Confidence
Conflict Management Short Course
Conflict Management Short Course
Conflict is a natural part of workplace life - but when handled well, it can lead to stronger relationships, clearer communication, and better outcomes. When conflict is avoided or managed poorly, it can create stress, misunderstandings, and long‑term tension within teams. It is the role and responsibility of leaders to recognise it early, address it constructively, and create the conditions for healthy communication and relationships within the team.
This practical short course helps participants understand the dynamics of conflict and develop the skills to respond with confidence, clarity, and professionalism. Through real‑world examples, guided reflection, and hands‑on activities, participants learn how to manage difficult conversations, de‑escalate tension, and approach conflict as an opportunity for growth and improved collaboration.
What the Course Covers
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Understanding the nature and causes of workplace conflict
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Recognising personal conflict styles and triggers
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Communicating clearly and respectfully during difficult conversations
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Applying emotional intelligence to manage reactions and stay composed
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Strategies for de‑escalating tension and resolving disagreements
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Tools for preparing for and navigating challenging interactions
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Building confidence in addressing issues early and constructively
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Strengthening relationships through open, honest communication
Why Conflict Management Matters
Leaders who manage conflict well create safer, clearer, and more productive workplaces. When leaders address issues early and model constructive communication, they set the standard for how their teams navigate tension and disagreement. Strong conflict‑management capability enables leaders to:
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Address issues early before they escalate
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Communicate clearly and maintain professionalism under pressure
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Strengthen trust and working relationships
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Reduce stress and improve team culture
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Navigate difficult conversations with confidence
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Support more collaborative, respectful workplaces
This course provides practical tools that participants can apply immediately.
Course Overview
Title: Conflict Management Short Course
Duration: One-day
Format: Online or face‑to‑face, interactive with practical tools, reflection, and real‑world application.
Description: A practical and engaging course designed to build confidence and capability in managing conflict constructively. Participants learn how to communicate clearly, manage emotions, de‑escalate tension, and approach conflict as an opportunity for improved understanding and collaboration.
Who should attend?
This short course is ideal for:
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Professionals who engage in challenging conversations
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Team members wanting to improve communication and confidence
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Leaders and supervisors responsible for managing performance or behaviour
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Anyone seeking to reduce stress and improve workplace relationships
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Organisations wanting a more constructive, resilient team culture
Benefits
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Participants gain practical strategies to manage conflict constructively.
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They build confidence in navigating difficult conversations and addressing issues early.
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They strengthen their communication skills and ability to stay calm under pressure.
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They learn how to de‑escalate tension and support positive outcomes.
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As a result, participants contribute to a more respectful, resilient, and collaborative workplace culture.
Learning Approach
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Practical tools and templates for immediate use
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Real‑world scenarios and role‑play activities
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Facilitated discussions to explore challenges and good practice
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Reflection activities to build self‑awareness and emotional intelligence
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Strategies for navigating difficult conversations with confidence
Delivery Options
This course can be tailored to reflect your team’s context, workload challenges, and organisational priorities. We work closely with you to ensure the course delivers meaningful, lasting impact.
