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Policies

In this section you will find:

  • Cancellation and Exchange Policy

  • Privacy Policy

  • RTO Privacy Policy

These policies outline how we operate and what you can expect when working with the Australian Leadership Skills Centre. We aim to provide a safe, respectful, and supportive learning environment for all participants.

Cancellation and Exchange Policy

We understand that life happens, and sometimes plans change. To help keep things fair and flexible for everyone, here’s our policy on cancellations and rescheduling:

Online Short Course Rescheduling and Course Exchange

Course exchange

  • If you’re unable to attend your booked session, we encourage you to reschedule to a future date or exchange it for another course of equal value.

  • Changes can be made at no additional cost if requested at least 2 working days before the scheduled session.

  • Course exchanges are subject to availability.

Cancellations

  • Cancellations made more than 5 working days in advance are eligible for a full refund or a credit toward future bookings.

  • Cancellations made within 5 working days of the session are non-refundable, but we’ll do our best to accommodate a reschedule or course credit.

  • No-shows without prior notice will not be refunded or credited.

Requests

To request a reschedule, exchange, or cancellation, simply contact us with your booking details at info@australianleadership.net.au. We'll respond as quickly as possible.

Thank you for your understanding and support — we’re here to help you make the most of your learning experience!

Privacy Policy

At Australian Leadership Skills Centre (ALSC), we respect your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard information from individuals engaging with our coaching, corporate training, and website services.

Corporate Training and Short Course Privacy Policy

What we collect

We may collect personal information such as:

  • Name, email address, phone number

  • Organisation and role

  • Preferences or goals shared during coaching or training

  • Feedback, evaluations, and communication history

  • Website usage data (e.g. via cookies or analytics tools)

Why we collect it

We collect this information to:

  • Deliver coaching and training services

  • Communicate with you about sessions, resources, or updates

  • Tailor our programmes to your needs

  • Improve our services and website experience

How we use your information

Your information is used only for the purposes outlined above. We may share it with:

  • Trusted service providers (e.g. scheduling platforms, email systems)

  • Your employer or sponsor (if they have paid for your course and only with your consent)

We do not sell or rent your personal information. All sharing is done with care and in accordance with Australian privacy laws.

Data security

We take reasonable steps to protect your information from misuse, loss, or unauthorised access. This includes secure digital storage, password protection, and staff awareness

 

Questions and concerns

If you have any questions about this policy or how your information is handled, please contact us. We’re here to help.

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This policy may be updated from time to time. The latest version will always be available on our website.

 

RTO Privacy Policy

Due to our status as a Registered Training Organisation, we have a separate privacy policy for learners undertaking accredited training. This is to ensure our compliance with the regulations for RTOs as determined by the Australian Federal Government. 

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Australian Leadership Skills Centre (ALSC) is committed to protecting the privacy of individuals and ensuring the responsible handling of personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). As a Registered Training Organisation (RTO), we also comply with national reporting obligations under the 2025 Standards for RTOs.

RTO Privacy Policy

What we collect

We may collect personal information including:

  • Full name, date of birth, contact details

  • Employment status and employer details

  • Unique Student Identifier (USI)

  • Course enrolment and completion data

  • Payment and billing information

  • Feedback, evaluations, and communication history

Disclosure of information

We may disclose personal information to:

  • Government agencies (e.g. NCVER, ASQA, Department of Employment and Workplace Relations)

  • Third-party service providers (e.g. learning platforms, payment processors)

  • Employers or sponsors (where applicable and with consent)

We will never sell or rent your information. All disclosures are made in accordance with legal and contractual obligations.

Data security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure digital storage, restricted access, and staff training.

 

Access and corrections

You may request access to your personal information or ask for corrections if you believe it is inaccurate, incomplete, or out of date. Contact us at info@australianleadership.net.au 

 

Complaints and enquiries

If you have concerns about how your personal information is handled, please contact us. We will respond promptly and respectfully.

 

If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

 

Questions and concerns

If you have any questions about this policy or how your information is handled, please contact us. We’re here to help.

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This policy may be updated from time to time. The latest version will always be available on our website.

 

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