Emotional Intelligence Short Course

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Emotional intelligence is a key skill for effective leadership, teamwork, and professional relationships. This short course helps participants understand and manage their emotions, build empathy, and strengthen their ability to connect, communicate, and collaborate with others.

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Through practical activities and guided reflection, participants explore the core components of emotional intelligence and learn how to apply them in real‑world workplace situations. The course supports personal growth, improves interpersonal effectiveness, and helps create more respectful, resilient, and inclusive work environments.

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What the Course Covers

• Understanding emotional intelligence and its impact at work

• Building self‑awareness and emotional regulation

• Developing empathy and active listening skills

• Strengthening interpersonal relationships and trust

• Managing stress, pressure, and emotional triggers

• Communicating with clarity, respect, and emotional insight

• Navigating workplace dynamics with confidence and care

• Applying emotional intelligence to leadership, teamwork, and client service

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Why Emotional Intelligence Matters

People with strong emotional intelligence are better able to:

• Build trust and rapport

• Communicate clearly and respectfully

• Respond thoughtfully under pressure

• Strengthen team relationships

• Lead with empathy and insight

• Create inclusive, supportive workplaces

This course helps participants develop these skills in a practical, engaging way.

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What’s Next?
Participants who want to build on the foundations of this course can continue with our Advanced Emotional Intelligence Short Course. This advanced workshop includes a personalised MSCEIT assessment and provides deeper insight into emotional patterns, interpersonal influence, and navigating complex workplace situations.​​